Customer Service/Phone Training Course

Stand out from your competition with a five-star customer service. There’s only one chance to make a good first impression and it starts with a customer on the phone with your receptionist. Any OfficeAutomated subscription includes access to the Customer Service and Phone Training course that will take your employees’ communication skills to the next level.

Convert a caller to a patient

Train your staff to maximize opportunities for lead generation and sales with our Customer Service course. The training consists of seven modules covering the following:

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How to take control of the call and take personal information from patients

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Asking open-ended questions and forcing answers

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Placing patients on hold and politeness

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Creating value for the doctor and the practice

Other OfficeAutomated features

Digital office manual

Paperless HR

Employee Task manager

Employee communication center

Automated Employee training

Employee checklists

Company statistics scoreboard

Employee timeclock

PTO/Sick time tracking

HIPAA training (medical offices)

Let the digital transformation of your business begin

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